FAQ's

A WhatsApp chatbot uses automated replies based on user inputs, while WhatsApp IVR offers structured, menu-based interaction similar to a call IVR but on WhatsApp. Businesses in Delhi and Gurugram often combine both to handle lead qualification, customer support, and service requests efficiently, creating a seamless and user-friendly experience.

Proper WhatsApp Business API setup in Delhi NCR requires verified business accounts, approved templates, and compliant automation. Companies like Platinum Technologies, with hands-on experience in WhatsApp onboarding and IVR implementation, help businesses avoid delays and policy issues.

A local provider understands regional business needs, compliance requirements, and customer behaviour. Businesses in Gurugram and Delhi often prefer working with local experts like Platinum Technologies for faster support, personalised solutions, and reliable WhatsApp communication systems.

The cost of WhatsApp IVR and WhatsApp Business API in Gurugram and Delhi depends on factors such as message volume, automation level, and use cases like customer support or marketing. Pricing is generally conversation-based and varies by category (utility, authentication, or marketing). Businesses usually choose scalable plans that fit their operational needs while maintaining compliance with WhatsApp’s official pricing structure.