Call For Support
+91 99 100 25743
Loading
+91 99 100 25743
Privacy Policy
Platinum SMS ("we," "our," or "us") is committed to protecting the privacy of our customers, website visitors, and service users. This Privacy Policy outlines the types of information we collect, how we use, share, and protect that information, and your rights regarding your data.
By using our services, you consent to the collection and use of your information by this Privacy Policy. If you do not agree with any part of this policy, please discontinue the use of our services.
We collect various types of information, including personal and non-personal information, to provide, improve, and customize our services. The types of data we may collect include:
This refers to any information that can identify you as an individual. Examples include:
- Contact Information: Full name, email address, phone number, and physical address.
- Payment Information: Billing address and payment details, such as credit card information.
- Account Information: Username, password, and other details necessary for account creation and management.
This includes data that cannot directly identify an individual. Examples are:
- Usage Data: Information about how you use our website and services, including IP addresses, browser type, and access times.
- Technical Information: Device information, operating system, and browser version.
- Cookies and Tracking Data: Information collected through cookies, web beacons, and other tracking technologies.
For bulk SMS services, we collect and store the content of the messages you send through our platform to deliver the service effectively. Message content may be retained temporarily for processing and compliance purposes.
We use the information we collect for the following purposes:
- To Provide Services: We use your personal and account information to set up, maintain, and deliver our bulk SMS services, including transactional and marketing messages.
- Customer Support: To respond to your inquiries, provide technical assistance, and ensure high-quality service.
- Billing and Payment: To process transactions, manage billing, and handle payment inquiries.
- Personalization: To customize and improve your experience on our platform, including showing relevant offers or features based on your preferences.
- Service Improvement: To analyze trends and usage, which helps us enhance and improve our services.
- Marketing and Communications: We may send you promotional emails or messages regarding new services, offers, or updates to our platform. You can opt out of marketing communications at any time.
- Legal Compliance: To comply with applicable laws and regulations or fulfil legal obligations, including those relating to data retention, security, and consumer protection.
We may share your information with third parties in limited circumstances, including:
- Service Providers: We engage third-party service providers to assist with certain aspects of our operations, such as payment processing, customer support, and data storage. These providers have access to your data only as needed to perform their functions and are obligated to maintain the confidentiality of your information.
- Legal Requirements: We may disclose information if required by law, such as to comply with a subpoena, regulation, or governmental request, or if we believe disclosure is necessary to protect our rights, enforce our terms, or ensure safety.
- Business Transfers: In the event of a merger, acquisition, reorganization, or sale of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and any changes to the handling of your data.
- Consent: We may share your information with third parties if you give us explicit consent to do so.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We retain your personal information only for as long as necessary to provide you with our services or as required by law. Information that is no longer needed for its intended purpose or to comply with legal obligations will be securely deleted or anonymized.
Retention Periods:
- Account Information: Retained as long as your account is active.
- Message Content: Retained temporarily to process and deliver your messages and may be archived as required by applicable regulations.
- Billing Information: Retained as required by financial and tax regulations.
We take reasonable steps to safeguard your information from unauthorized access, loss, misuse, or alteration. Security measures include encryption, access control, and regular security audits.
While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for activities that occur under your account.
Platinum SMS uses cookies and similar technologies to improve user experience, analyze trends, and administer our website. These technologies collect non-personal information, which helps us understand user preferences and optimize our services.
Types of Cookies:
- Session Cookies: Temporary cookies that are deleted when you close your browser.
- Persistent Cookies: Stored on your device for a specified period or until deleted by you.
- Third-Party Cookies: Cookies set by third-party services for functionality like analytics (e.g., Google Analytics).
You can manage cookie preferences through your browser settings. Note that disabling cookies may limit the functionality of certain features on our website.
Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You may update or correct any inaccuracies in your information.
- Deletion: Under certain conditions, you may request the deletion of your personal data.
- Restriction: You may request that we restrict the processing of your personal data under specific circumstances.
- Objection: You may object to the processing of your data for marketing purposes.
- Data Portability: You may request a transfer of your data to another service provider where feasible.
To exercise any of these rights, please contact us using the information in Section 10.
Our services are intended for adults, and we do not knowingly collect personal information from children under 18 years of age. If we become aware that we have collected information from a minor without parental consent, we will delete it promptly.
Platinum SMS may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be posted on this page, and we encourage you to review this policy periodically. Continued use of our services constitutes acceptance of any updates to this policy.
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Platinum SMS
1st floor, 9027, SHIDI PURA,
Karol Bagh, New Delhi,
Delhi, 110005
Delhi, India
info@platinumsms.biz
+91-9910025743